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RETURNS, REFUNDS, EXCHANGES, AND CANCELLATIONS
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Returns, Refunds, and Exchanges: In addition to the standard FTC
Three-Day Cooling Off Rule which allows cancellation and refund of certain sales within
3 business days of purchase, the Company offers the following return and refund options:
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Course and Coaching Packages: If you are unsatisfied with a
course, or a combination course and coaching package that you have purchased,
you may cancel the package and receive a full refund provided that:
- You have contacted Customer Service in writing for cancellation and refund of the course or course and coaching package within seven (7) days of initial purchase; AND
- You have viewed and participated in at least one, and no more than two segments of the training course that you purchased; AND
- You have participated in no more than one coaching session.
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Individual Coaching Sessions: Unused coaching credits may be
cancelled and refunded to the initial purchaser at any time within fourteen (14)
days of initial purchase.
- Pre-purchased individual coaching sessions are NOT refundable once used.
- Individual coaching credits that have been transferred from the initial purchaser to another Customer or IA are NOT refundable once they have been transferred.
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Physical Products: If you are unsatisfied with a physical
product purchased from the Company – and the product is not a course or a
coaching credit - you may return the product to the Company for an exchange or
refund, provided that:
- You have contacted Customer Service requesting an exchange or refund within thirty (30) days of initial purchase; AND
- You prepay the return shipping and return the product to the Company in accordance with the return shipping instructions provided by the Customer Service Department.
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Course and Coaching Packages: If you are unsatisfied with a
course, or a combination course and coaching package that you have purchased,
you may cancel the package and receive a full refund provided that:
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Cancellation of Subscriptions, Automated Reorders or Renewals: You may
cancel your upcoming monthly subscriptions, automated reorder, or renewal at any time
prior to the next scheduled automated reorder or renewal date by logging into your
account at www.thegreatdiscovery.com.
Alternatively, you may contact Customer Service by phone for assistance during normal
business hours.
- If you choose to cancel a subscription, automated reorder or renewal by email, written notice of your cancellation must be received by the Company at least two (2) business days prior to your next scheduled automated reorder or renewal date.
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Returns, Refunds, and Exchanges: In addition to the standard FTC
Three-Day Cooling Off Rule which allows cancellation and refund of certain sales within
3 business days of purchase, the Company offers the following return and refund options:
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PROCESSING RETURNS, REFUNDS, EXCHANGES AND CANCELLATIONS
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To Process a Return, Refund or Exchange, Please Use the Following
Steps:
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Contact Customer Support within the specified time frame for the item to be
returned, refunded or exchanged:
- By phone at 800-335-6234 or +1(480) 515-0890)
- By Email at [email protected]
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If your request is approved:
- For a course, coaching or other item that is not a physical product, you will generally receive any monetary refund or adjustment back to your original payment method within 7 business days
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For physical product, you will receive an RMA number and an email with
return shipping instructions for any items to be returned, exchanged, or
refunded.
- Return the physical products, postage prepaid, according to the return instructions emailed to you by Customer Service.
- For a return and refund, you will generally receive any monetary refund or adjustment back to your original payment method within seven (7) business days of the Company receiving your return shipment
- For an exchange, the replacement item will generally be shipped within three (3) business days of the Company receiving that you shipped back to the Company.
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Contact Customer Support within the specified time frame for the item to be
returned, refunded or exchanged:
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To Process a Cancellation of Upcoming Subscription, Automated Reorder or
Renewal
- You may cancel your upcoming monthly subscriptions, automated reorder, or renewal at any time prior to the next scheduled renewal or automatic reorder date by logging into your account at www.thegreatdiscovery.com.
- Alternatively, you may contact Customer Service by phone for assistance during normal business hours at 800-335-6234 or +1(480) 515-0890
- You may also cancel such items by emailing [email protected] provided that your email is received by the Company at least two (2) business days prior to the next scheduled renewal or automatic renewal date.
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To Process a Return, Refund or Exchange, Please Use the Following
Steps:
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PRODUCT DAMAGED DURING SHIPPING
- Always examine any product that you receive as soon as possible after receiving it. If the products have been damaged during shipping due to carrier mishandling, then you must immediately report this to the carrier and file a claim with them directly. The Great Discovery is not responsible for packages damaged during shipping through a third-party carrier. However, please feel free to contact Customer Service for information or assistance on filing a damage claim.
